fb77 Privacy Policy

1 Definitions and Scope

In this Policy, "user", "you" or "your" refers to any registered or unregistered person who visits this website or uses its services on the fb77 platform. "fb77", "we", "us" or "the company" refers to the operating entity of the fb77 platform.

This Policy applies to access of fb77 across all devices and channels — it applies equally whether accessed via a web browser, Android APK or iOS app. The platform is operated for users in Bangladesh and is governed in accordance with the laws of Bangladesh and applicable data protection principles.

2 Types of Information Collected

2.1 Personal Identification Information

During account registration and verification, fb77 may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address

2.2 Financial Information

For deposit and withdrawal processing, we collect information related to mobile banking accounts — including bKash, Nagad, Rocket and Upay numbers along with transaction details. Full payment PINs or passwords are never collected or stored.

2.3 Activity Information

Your activity history on the platform — betting history, game session duration, active bonus usage, login time and location — is recorded automatically.

2.4 Technical Information

Device type, operating system, browser version, IP address and data obtained from cookies are collected automatically.

3 How Information Is Collected

fb77 collects information both directly and automatically.

3.1 Direct Collection

Information you provide through registration forms, identity verification processes, payment forms, and when seeking support via live chat or email is collected directly.

3.2 Automatic Collection

As soon as you access the platform, technical and activity-related information is collected automatically using cookies, web beacons and log files.

4 Purpose of Using Information

Collected information is used only for the purposes listed below:

1. Creating accounts, verifying identity and ensuring secure login
2. Processing deposit and withdrawal transactions and maintaining financial records
3. Activating bonuses and promotional offers where applicable
4. Providing 24/7 live chat and email support
5. Ensuring platform security and preventing fraudulent activity
6. Keeping responsible gambling tools active and ensuring user protection
7. Complying with applicable legal obligations
8. Improving platform technology and enhancing user experience

We believe that analysing user activity data plays an important role in putting effective responsible gaming practices in place.

5 Data Storage and Security

fb77 stores and transmits users' personal information using SSL (Secure Sockets Layer) encryption technology. Our server infrastructure operates in accordance with industry-standard security protocols.

5.1 Technical Security Measures

• Data encryption in transit and at rest (TLS 1.2 or higher)
• Two-step account verification (OTP-based)
• Regular security audits and penetration testing
• Unauthorised access detection systems

5.2 Internal Access Controls

Only employees whose work directly requires it are granted access to users' personal information. All employees operate under strict confidentiality agreements and receive regular security training.

6 Sharing Information with Third Parties

fb77 does not sell, rent or transfer users' personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

1. Payment processors: The minimum information required to process transactions via bKash, Nagad, Rocket and Upay is shared with them.
2. Technology service providers: Partners providing server hosting, analytics and security services work under contractual confidentiality terms.
3. Legal obligations: fb77 is legally required to provide information upon a court order or a valid request from a government authority.
4. Fraud prevention: Information may be shared with relevant investigative agencies for the purpose of detecting money laundering or fraudulent activity.

The third parties listed above are required to use the information they receive only for the specified purpose, and any use beyond that is prohibited.

7 Cookies and Tracking Technologies

The fb77 platform uses cookies and similar technologies. Cookies are small data files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Necessary for login sessions and security; these cannot be disabled.
• Functional cookies: Store language preferences and personalisation settings.
• Analytics cookies: Collect platform usage statistics to help improve the service.

7.2 Cookie Controls

You can disable cookies other than essential cookies from your browser settings. However, disabling certain cookies may limit some features of the platform.

8 User Rights

Every user registered on fb77 has the following rights regarding their personal information:

8.1 Right of Access

You have the right to receive a copy of the personal information held in your account at any time.

8.2 Right to Rectification

If there is an error in your information, you may request a correction. This can be done through account settings or via the support team.

8.3 Right to Erasure

You have the right to request deletion of information held beyond legal obligations (such as financial record retention requirements).

8.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing or optional purposes.

To exercise these rights, please contact us using the contact details provided below. We are committed to responding to your request within 30 working days.

9 Data Retention and Deletion

fb77 retains your personal information for as long as necessary to fulfil the stated purpose. For active accounts, information is retained for as long as the account remains active.

Even after an account is closed, financial transaction records must be retained for the period required by applicable law. After this period has passed, unnecessary information is securely deleted or anonymised.

10 Protection of Minors

All services on fb77 are strictly for persons aged 21 and above. We do not intentionally collect information from any person under the age of 21.

Age verification is in place during the registration process. If it is found that a minor is using the platform, their account will be closed immediately and any information collected will be deleted.

We request that parents and guardians monitor their children's internet activity. If you notice anything suspicious, please notify our support team without delay.

11 Changes to the Policy

fb77 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, a notice will be posted on the platform and the "Last Updated" date at the top of the page will change.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly. For answers to common questions, visit our FAQ section where frequently asked questions are answered.

12 Contact

If you have any questions, comments or information-related requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24/7.