FAQ
fb77 FAQ — Deposits, Accounts and Support
The questions that come up most often when using fb77 — from deposit methods to account management, responsible gaming guidelines and customer support — are all compiled with detailed answers on this single page. If you cannot find a solution to your problem, our 24/7 live chat support is always ready. This page is also useful for learning more about fb77 Login or Responsible Gaming.
Table of Contents
Deposit Questions
fb77 does not apply any separate processing charge for deposits. However, your mobile financial service — bKash, Nagad, Rocket or Upay — may apply charges according to its own transaction policy. Those charges are part of the respective service's rules; no additional fee is taken by fb77. The minimum deposit amount is ৳300.
Money sent from a mobile financial service usually takes a few minutes to reach your fb77 account. Try refreshing the page. If the balance has not updated after 15–20 minutes, save the transaction ID and screenshot and contact our live chat support. A quick resolution will be provided.
Log in to your fb77 account and go to the deposit page. Select bKash there and you will be given a designated payment number. Use "Send Money" in your bKash app to send funds to that number, and enter the reference number correctly. Any amount from a minimum of ৳300 can be sent. Once the transaction is complete, the balance is added immediately.
The same four methods are accepted for both deposits and withdrawals at fb77: bKash, Nagad, Rocket and Upay. These are the most widely used mobile financial services in Bangladesh. The minimum deposit is ৳300 and the minimum withdrawal is ৳800. Withdrawal requests are normally processed within 1 hour. The same methods apply for fb77 Bet as well.
Yes, the deposit process with Nagad is essentially the same. Select Nagad on the fb77 deposit page, send money to the provided number using "Send Money", and enter the correct information in the reference field. You can also send money using the Nagad USSD menu instead of the Nagad app. The minimum amount is ৳300. The deposit will appear in your account within a few minutes of sending.
Withdrawal requests at fb77 are normally processed within 1 hour. The minimum withdrawal amount is ৳800. Withdrawals can be made to any registered method — bKash, Nagad, Rocket or Upay. Before submitting a request, make sure there is sufficient balance in your account and that any wagering requirements attached to a bonus have been met.
Responsible Gaming
fb77 offers a cooling-off (temporary break) feature. From account settings, you can temporarily suspend your account for a set period. If you want to stop playing for a longer period, you can apply for self-exclusion. For more details about these features, visit the Responsible Gaming page.
The minimum age to participate in all casino and betting activities at fb77 is 21. Date of birth is verified at the time of account registration. Opening or using an account on behalf of a minor or anyone under 21 is strictly prohibited. For more on the age limit, visit the Terms and Conditions page.
Watch carefully for these signs: repeatedly playing beyond a set budget, placing larger bets to try to recover losses, prioritising gambling over family or work, feeling financial pressure, or being dishonest about your gambling. If you notice these signs, seek help immediately.
If you cannot control your gambling habit, contact a mental health support organisation. fb77 does not provide professional counselling services, but responsible gaming tools — such as setting deposit limits or self-exclusion — are easily accessible. Visit our responsible gaming section for more awareness information.
Once self-exclusion is activated, the account cannot be reactivated until the set period has ended — this is an effective measure to keep yourself protected. After the period ends, you need to contact customer support to restore the account. A cooling-off period is for a comparatively shorter duration and the account is reactivated automatically once it ends.
Customer Support
Yes, fb77's customer support team is able to provide service in both Bengali and English. Bangladeshi players can describe their issues directly in Bengali. Quick resolutions are possible without any language barrier.
fb77's live chat and email support are active seven days a week, twenty-four hours a day. Support operates at the same pace even during the BPL or T20 World Cup season. You can get help at any time, day or night or on holidays, for any issue with cricket betting or slot games.
Have the following information ready in advance to resolve your issue quickly: your registered username or mobile number, a detailed description of the problem, the transaction ID or order number where applicable, and a screenshot if you have one. Providing this information allows the support team to resolve issues much faster.
fb77 offers two customer support channels: 24/7 live chat (fastest) and email. Live chat can be used directly from within the site, while email allows you to write out a detailed description of your issue. Both channels provide service in Bengali and English.
The fb77 support team actively monitors requests sent by email. For urgent matters, live chat is the best option for a quick response. The advantage of email is that you can send detailed screenshots, documents or lengthy descriptions — which is useful for complex technical or account-related issues.
Member Account
Logging in from a new device is straightforward — go to the fb77 Login page and enter your registered username and password. For security, an OTP verification step may appear the first time you log in from a new device. Confirm your identity using the OTP sent to your mobile number. Always use a secure network.
To change key details such as the registered mobile number or name, contact the support team directly. These changes cannot be made on your own through settings because identity verification is required. Provide the necessary proof in live chat and the support team will update the details promptly.
To register at fb77, you need an active Bangladeshi mobile number which will be used for OTP verification. You also need to provide a username, a strong password and a date of birth (for 21+ verification). Once registration is complete, you can immediately claim a 120% bonus on your first deposit, up to ৳8,000.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent. Use that OTP to set a new password. If there is also a problem with the mobile number, account recovery is possible through identity verification via live chat.
Entering the wrong password repeatedly may cause the account to be temporarily locked. Wait a while and try again, or reset your password. If the account has been suspended due to a rule violation, you can find out the details through live chat. The same process applies when logging in via the fb77 app.
The fb77 VIP programme has five levels: Bronze, Silver, Gold, Platinum and Diamond. Levels advance through regular play and the weekly cashback rate increases at each level — from a maximum of 0.2% at Bronze up to a maximum of 1.0% at Diamond. Visit the fb77 VIP page for more details.
Still have questions? We are always here
If you cannot find the answer to your question on this FAQ page, speak directly with the fb77 support team. Support is available in both Bengali and English, seven days a week, twenty-four hours a day, through two channels: live chat and email.
24/7 Live Chat
Email Support
Bengali and English
Email: [email protected]